Order Cancellation
- A cancellation request may be accepted only if the order has not yet been dispatched.
- To request cancellation, send a WhatsApp message to +91 94489 57581 with the Order ID and registered mobile number.
- Once an order has been dispatched, cancellation or return due to a change of mind will normally not be accepted.
When a Replacement Is Available
A replacement may be provided if the customer receives the wrong book, the book is materially damaged during transit, the book has a significant printing or binding defect that affects its normal use, or pages are missing.
The customer must send the replacement request by WhatsApp within 48 hours of delivery. The message must include the Order ID, a photograph of the parcel label, and clear photographs or a video showing the problem. An unboxing video may be requested where necessary to verify transit damage or an incorrect item.
After verification and approval, a replacement copy will be sent without any additional product or shipping charge.
When a Replacement or Refund Is Not Available
- A change of mind after purchase or after reading the book
- Minor cosmetic marks, slight colour differences, or minor printing variations that do not affect readability or use
- Non-delivery caused by an incorrect or incomplete address supplied by the customer
- Refusal to accept delivery
- A claim submitted after the 48-hour reporting period
- Damage caused after delivery through improper handling, storage, or use
Refunds
- For an eligible product issue, a replacement will ordinarily be offered first.
- A refund may be approved when a replacement cannot be supplied or the product is unavailable.
- An approved refund will be processed to the original payment method. After processing, it may take 5-10 working days for the amount to appear in the customer’s bank account, depending on the bank or payment service provider.
- If a customer is charged twice for the same order, the customer should contact us with both transaction references. After verification, the duplicate payment will be refunded.
- If a payment is shown as failed but the amount has been debited, it may be automatically reversed by the bank or payment gateway. If the amount is not reversed within the period communicated by the bank or payment provider, the customer should contact us with the transaction reference.