We respect the privacy of our customers. When you browse this website, place an order, complete a checkout form, or contact us, we may collect your name, mobile number, email address, shipping address and PIN code, order details, payment status, transaction reference, basic technical information collected through cookies or analytics tools where applicable, and information you voluntarily provide to customer support.
How We Use Your Information
We may use the information collected to:
- Receive and process your order
- Deliver the purchased product to the correct address
- Send payment, order, dispatch, and delivery confirmations
- Provide support relating to orders, replacements, cancellations, or refunds
- Prevent fraud and maintain transaction security
- Meet accounting, taxation, and legal requirements
- Send information about related books, webinars, programmes, or services through WhatsApp or other channels only where you have opted in to receive such messages
Marketing Communications and Opt-Out
If you have opted in, we may send you information about related books, webinars, programmes, and services through WhatsApp. You may withdraw your consent at any time by replying STOP to any such message or by contacting us at gkbhatssy@gmail.com. After receiving an opt-out request, we will stop promotional messages to that number. Necessary order, payment, dispatch, delivery, replacement, and refund communications may still be sent in connection with an active transaction.
Payments
Payments are processed securely by an authorised third-party payment gateway. We do not collect or store your complete card number, CVV, UPI PIN, or internet banking password. The payment service provider handles payment information under its own privacy and security policies.
Sharing of Information
We may share your name, mobile number, and shipping address with courier or delivery partners only to the extent required to fulfil your order. Relevant information may also be shared with payment processors, technology service providers, professional advisers, or government authorities where reasonably necessary for payment processing, business operations, fraud prevention, or legal compliance.
We do not sell your personal information or share it with unrelated third parties for their independent marketing purposes.
Data Retention and Your Choices
We may retain order and transaction information for as long as reasonably necessary for customer support, accounting, taxation, dispute resolution, fraud prevention, and legal compliance.
You may request correction of your personal information or ask us to delete information that we are not legally or operationally required to retain. Please send such requests to gkbhatssy@gmail.com.
We may revise this Privacy Policy when required. The updated version will be published on this page with a revised “Last updated” date.