1. Orders are prepared for dispatch after successful payment and order confirmation.
2. We normally aim to deliver the order within 7 calendar days from the date of order confirmation.
3. Delivery may occasionally take longer for remote locations or due to public holidays, adverse weather, courier disruption, government restrictions, or circumstances beyond our reasonable control.
4. We currently deliver to serviceable locations within India.
5. Shipping is free. No separate shipping charge is collected for regular delivery within India.
6. For delivery queries, contact us with your Order ID and registered mobile number.
7. The customer must provide a complete shipping address, including house or building details, street or locality, city, state, PIN code, and a working mobile number.
8. If a shipment is returned because the address was incorrect or incomplete, the customer was unavailable, or delivery was refused, the actual courier cost may be charged before the order is shipped again.
9. If tracking shows that an order has been delivered but the customer has not received it, the customer must send a WhatsApp message to +91 94489 57581 within 48 hours of the delivery update. Please include the Order ID and registered mobile number.
10. If an order is delayed, we will assist in following up with the courier partner. However, we cannot guarantee a precise delivery date where the delay is under the courier partner’s control.